Who makes your jewellery?
Every piece is handmade by an independent designer-maker, including YOOUJIW and Chui Jewellery. Meet them on our Designers & Makers page.
How long will my order take?
Each piece is handmade, so please allow 5–10 business days for production and 5 business days for shipping – 10–15 business days in total. See Shipping & Delivery for details.
Do you offer free shipping?
Yes, standard shipping is free on orders of $100 or more. Orders under $100 have an $11 standard shipping fee.
Do you ship overseas?
We currently ship within Australia only.
How do I find my ring size?
All our rings use US ring sizes. See our Ring Size Guide.
Can I return or exchange my order?
See our Returns & Exchanges page.
How do I look after my jewellery?
See our Jewellery Care guide.
Can I track my order?
Yes. You'll get a tracking link by email once your order ships, and you can check your order status in your account.
I have another question
Contact us and we'll get back to you within 1–2 business days.