Refund policy

Every Loop & Else piece is handmade to order by an independent designer-maker. We want you to love what you receive, so here's how returns and exchanges work.

Change of mind

We accept change-of-mind returns or exchanges within 14 days of delivery, as long as the piece is unworn, in its original condition and returned in its original packaging. Return postage is paid by the customer.

Items we can't accept for change of mind

• Engraved, custom or personalised pieces
• Earrings for pierced ears, for hygiene reasons

Ring resizing

If your ring doesn't fit, we'll resize or remake it once, free of charge. You cover the postage to send it to us. Resizing takes the same time as making a new piece (5–10 business days), plus shipping. Please check our Ring Size Guide before ordering.

Faulty or damaged items

Our change-of-mind policy doesn't affect your rights under the Australian Consumer Law. If your item arrives damaged or develops a fault, contact us with your order number and photos, and we'll arrange a repair, replacement or refund, including return postage.

How to start a return

1. Email us at loopandelse@gmail.com with your order number within 14 days of delivery.
2. We'll reply with return instructions. Items sent back without contacting us first may not be accepted.
3. Once we receive and check the item, we'll process your exchange or refund.

Refunds

Approved refunds go back to your original payment method. Original shipping costs are not refunded for change-of-mind returns. Depending on your bank, it can take up to 10 business days for the refund to appear.