Terms of service

Overview

This website is operated by Loop & Else ("we", "us", "our"). By visiting our store or buying from us, you agree to these Terms of Service. Please read them carefully. If you don't agree, please don't use the site.

Products

Every piece we sell is handmade by an independent designer-maker. Small variations in shape, finish, texture and colour are part of the handmade process and are not faults. We make every effort to show colours and details accurately, but screens vary, so the piece you receive may look slightly different from the photos. Measurements and materials are listed on each product page.

Orders and pricing

All prices are in Australian dollars (AUD) and include GST where applicable. Shipping costs are shown at checkout. We may change prices or product availability at any time, but changes won't affect orders you've already placed. We may refuse or cancel an order, for example if a product is listed at an incorrect price, or if we suspect fraud. If we cancel an order you've paid for, we'll refund you in full.

Made-to-order and cancellations

Because pieces are made to order, production usually starts soon after you order. If you need to cancel, contact us as soon as possible; we can only cancel orders that haven't gone into production. Custom and personalised pieces can't be cancelled once ordered.

Payment

Payments are processed securely through Shopify and its payment partners. We don't store your full card details.

Shipping, returns and refunds

Delivery times and costs are set out in our Shipping Policy. Returns, exchanges, resizing and refunds are covered by our Refund Policy.

Discount codes

Discount codes are subject to the conditions shown with each offer, can't be exchanged for cash, and generally can't be combined with other codes. We may withdraw or change an offer at any time.

Intellectual property

All designs, photos and text on this site belong to Loop & Else or the designer-makers we work with, and may not be copied or used without permission.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits any rights you have under that law. To the extent permitted by law, we're not liable for indirect or consequential loss arising from your use of this site or our products.