Shipping policy
Every Loop & Else piece is handmade to order by an independent designer-maker, so each order is made with care before it's sent to you.
Where we ship
We currently ship within Australia only.
Delivery times
- Production: 5–10 business days for your piece to be handmade
- Shipping: around 5 business days once dispatched
- Total: please allow 10–15 business days from order to delivery
Orders with several pieces are usually sent together once every piece is ready. Delivery times are estimates and can be affected by carrier delays and public holidays.
Shipping costs
- Free standard shipping on orders of $100 or more
- Orders under $100: $11 standard shipping
Tracking
You'll receive a tracking number by email as soon as your order ships. You can also check your order status in your account.
Address changes and delivery issues
Please check your shipping address carefully at checkout. If you need to change it, email us as soon as possible, ideally before your order ships. If your parcel is lost or arrives damaged, contact us at loopandelse@gmail.com and we'll help sort it out with the carrier.